Shipping & Returns
Orders are shipped in the US only through USPS Priority Mail.
Time frame for shipments:
- Orders placed before 12 NOON Monday through Friday will ship on the same day.
- Orders placed after 12 NOON will ship on the following business day.
- Orders are not processed on weekends.
- UPS Saturday Delivery is not available.
Trace your order:
You will receive a confirmation email after you have ordered a product on our website. If you haven’t received a confirmation email, contact us at firstname.lastname@example.org . Once your item is shipped, you will be issued a tracking number to trace your package.
- Our policy lasts 30 days.
If 30 days have passed since you purchased your item, your item is not eligible for an exchange or refund.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Please include the original packing slip with the return and include the reason for the return.
- Please do not send your purchase back before contacting us first (email@example.com)
- This return policy does not apply to product bought through another online retailer or a retail location. For retail returns or exchanges, please visit the retailer where you purchased the product.
- There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Our policy lasts 30 days.
Wholesalers may return unopened products for credit or exchange. Please include the original packing slip or invoice. If a wholesaler is returning an opened product due to a quality complaint, the product may be returned for testing. However, credit cannot be issued for open products.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.
Refunds will be issued minus the shipping fee.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check your bank account first. Then contact your credit card company. It may take some time before your refund is officially posted.
Sometimes a bank or credit card company has a 1-day to 7-day processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:
Abacus Health Products, Inc.
Attn: Customer Service
25 John A Cummings Way
Woonsocket, Rhode Island