Shipping Policy

Orders ship within 24-72 hours within the US only via USPS delivery.

We use one of the following:

  • USPS 1st Class (3-5 days)
  • USPS Priority (2-3 days)
  • USPS Priority Mail International

We ship orders Monday to Friday Eastern Time.

International buyers, please note the following:

Import duties, taxes and any other additional customs charges are not included in the price of the item. The buyer is responsible for covering these costs.

Please check with your country’s customs office to determine what these additional costs will be prior to buying the product.

These charges are normally administered and collected by the delivering freight (shipping) company or when you pick the item up – please do not confuse these charges for additional shipping charges.

Trace your order: 

You will receive a confirmation email after you have ordered a product on our website. If you haven’t received a confirmation email, contact us at [email protected]. Once your item is shipped, you will be issued a tracking number to trace your package.

Return Policy

If you’re not completely satisfied with your purchase, you may return it within 30 days of the purchase date.  

This return policy does not apply to product purchased through a retail store or an online store website other than website.


  1. Refunds will be issued minus the shipping fee.
  2. Products must be in the original box and/or packaging.
  3. Please include the original packing slip with the return.
  4. Include a note with a brief description of why you are returning the product and include your name, address, telephone number and email address so we can contact you if we have questions.
  5. Please ship your return to:

3PL Worldwide‎
c/o of Abacus Health Products
75 Aircraft Rd
Southington, CT 06489

If you should have any questions please contact us:

Email: [email protected]
Phone: 844-422-3633 (Monday – Friday, 8:30am – 5:00pm ET)