Explore questions and answers and let us know if you need more help.

What is the difference between a cream and an ointment?

CBDMEDIC™ creams are water-based. Distilled water is blended with natural oils to make up a portion of the formulation in order to promote fast absorption. They are intended for areas of the body that may require frequent use, like the hands or feet.

CBDMEDIC™ ointments are made with all-natural oils and organic waxes, specifically chosen to enable deep penetration into muscles and joints.

Bottom Line: The pain-relieving effects of our ointments generally last longer than creams, since water evaporates. However, the scent evaporates sooner in creams.

What is the difference between a topical CBD cream or ointment vs a CBD oil for internal use?

A topical cream or ointment is a localized method of administration designed to target the affected area of the body by penetrating the top layers of the skin quick delivery. CBDMEDIC™’s products are not transdermal, meaning they do not enter the bloodstream. This means that they are unlikely to interact negatively with other medications.

On the other hand, systemic oral oils and tinctures are absorbed through the mucus membranes and enter the bloodstream. Moreover, they have an increased time to delivery, since it takes time to work through the body. Since they enter the bloodstream, it is advisable to speak to your doctor if you are worried about how they can interact with other medications you may be taking.

What can I expect when using the products?

Our pain relief products provide safe, fast, and effective relief from minor aches and pains in muscles and joints associated with simple backaches, arthritis, strains, bruises, and sprains for increased comfort and flexibility.

Our skin treatment products help clear up itching, rashes, pimples, blemishes and more safely and naturally.

Is your CBD extract sourced from hemp or marijuana?

Our broad-spectrum CBD is a cannabinoid-rich extract derived from the Cannabis sativa L. plant grown in accordance with federal and state laws. It is non-addictive, non-psychoactive, and THC-free.

Where is your hemp grown?

We source our hemp in the United States, Colorado and Oregon.

Is your CBD tested in 3rd Party Labs?

Yes, we send each batch for third-party testing for heavy metals, fungi, bacteria, and other unwanted toxins. In addition, we test for CBD and THC levels in order to ensure high-quality, legal products. You can review batch results here.

Is there a document to guarantee that your product is THC-free?

Yes, we test for CBD and THC levels —as well as toxins —in order to ensure high-quality, legal products. You can review batch results here.

Is it legal to travel with CBDMEDIC products on the plane?

CBDMEDIC products are safe to travel with within the United States. Traveling internationally with CBDMEDIC products differs per country. Please keep in mind that the TSA does have restrictions on the volume of fluid that can be carried on the plane with you. CBDMEDIChas carry-on friendly products like our Muscle & Joint 10-pack. For more information, please read: Can I Bring CBDMEDIC Products on the Plane and/or Traveling With CBDMEDIC, Part 2: How to Carry CBD-Blended Products for Safe Use

Will your products alter my state of mind?

No! Our products do not contain THC, the active psychoactive compound in cannabis. We use CBD hemp extract in our products from the Cannabis sativa L. plant, the non-psychoactive, non-addictive component of the plant.

Will this product show up on a THC drug test?

No! Our THC-free hemp extract is derived from the Cannabis sativa L. hemp plant. This product will not get you high or cause you to fail a THC drug test. * THC-free means that the product contains less than 0.3% of THC, as required by the United States federal law.

How much CBD hemp extract is in your products?

All CBDMEDIC™ products contain more than 200mg except the following:

  • Natural Foaming Facial Cleanser — more than 50mg
  • Muscle & Joint Pain Relief Ointment 10-Pack — more than 150mg
How do I apply the product?

Ointments and Creams

Simply squeeze or pump the cream or ointment into the palm of your hands and gently massage the cream or ointment with your fingertips into the skin for 30 seconds. Note: The ACNE TREATMENT MEDICATED CREAM is intended for direct application of small blemishes. It is not recommended for use on the entire face, particularly for those prone to dry skin.

Pain Stick

Remove the lid from stick and rub a small amount on the product on the problematic area like you would apply a deodorant.

Massage Oil

you can pour a small amount of the oil into your hands to warm up the oil first or pour the oil directly on the body and massage into the skin. It is perfect forfull-body massage or use on just the area of discomfort. Keep in mind that the skin will be oily after use, so it is best used in the evening or on a relaxing day at home. You may wish to wash the product off before leaving your home.

How much product should I use?

In general, you will want to use approximately 1-1.5 grams per application, about a dime-sized to half-dollar sized amount for small regions of the body. We recommend that you use our products 3-4 times a day until the pain subsides.

Are your products all natural?

Some of our products are 100% natural, while others are made of primarily natural ingredients. You can review each product label for a complete list of our ingredients.

Why do we use sorbic acid in our eczema products?

We use less than 1% sorbic acid in our Eczema Therapy Medicated Ointment as a natural preservative in order to extend the shelf-life of the product. This is a regulatory requirement designed to protect the consumer from yeast, mold, and other toxins. The product has been dermatologist tested as hypo-allergenic. If you have a serious condition, we recommend that you consult with your physician before use.

Will it interact with other oral medications I am taking?

CBDMEDIC™’s topical products are delivered directly to the area of discomfort or skin issue, whereas oral medications enter the body and bloodstream. The company has not received any documented reports of adverse interaction between its products and oral medications.

How many uses can I get from the tube?

The product lifespan differs depending on the user, depending on the frequency of the application. The average user generally gets 30-35 uses from a tube or jar (excluding the single use 10-pack).

What is the difference between CBDMEDIC™ products and other CBD products on the market?

CBDMEDIC/CLINIC abides by the FDA governing monograph for OTC topical medications. As a result, we are able to make medical claims on muscle & joint pain relief as well as minor skin conditions like eczema and acne treatment. Our proprietary formulations are backed by 15 years of pharmaceutical research and development experience with our parent company, Aidance Scientific, a specialist in natural pharmaceuticals.

On the other hand, many CBD products on the market are not grounded in pharmaceutical research, development, and extensive experience.

Is it best to apply the formula on wet skin or dry skin?

You should use the products on dry skin.

Which areas should I not apply the formula?
  • Avoid your face (except for acne products) – especially around your eyes.
  • Avoid your groin (inner thighs).
  • Avoid areas with exposed mucous membranes such as your eyes, nose, and throat.
  • Avoid using the product on your broken skin or damaged skin.
  • Avoid using the product if you have rash in the area of concern, aside from the Itch, Rash, & Pain Medicated Ointment.
Should I use your pain relief products before or after I exercise?

You can use our pain relief products before, during, or after your exercise. It will provide effective pain relief whenever you need it. You may need to reapply the cream or ointment after a workout if you participate in a water sport or worked up a heavy sweat.

Are CBDMEDIC products tested on animals?

No, our products are cruelty-free. They are not tested on animals.

Are CBDMEDIC products vegetarian or vegan?

Our products are vegetarian. However, most of our products do contain natural beeswax, which is a by-product of honey production from bees.

What is the shipping policy?

Orders ship within 24-72 hours within the US only via FedEx delivery. For more information please read here – Shipping & Returns

What if I need to modify my order?

Please simply contact us with your request at [email protected] or call us to this number 844-422-3633. Please make sure to mention your name as appear on the order and the order number if possible.

Can I get same day delivery?

We can offer same day only for special orders and it depends on the time you make the order. Please call Customer Support with the request at this number 844-422-3633.

What if I need to modify my order?

Please simply contact us with your request at [email protected] or call us to this number 844-422-3633. Please make sure to mention your name as appear on the order and the order number if possible.

What if I need to change my shipping address?

Please simply contact us with your request at [email protected] or call us to this number 844-422-3633. Please make sure to mention your name as appear on the order and the order number if possible.

What is the return policy?

We accept returns within 30 days only of the purchase date for a refund or exchange if you purchased the products directly from www.cbd-medic.com.

Please read the entire policy here – Shipping & Returns

Still have a question?

Please contact us for more information.

Get in touch